Shipping / Returns

Our shipments are completely Plastic-free. We ship your orders using certified natural parcel paper and 100% recycled paper parcel tape or by using recycled boxes obtained through various agreements with nearby points of sale. To secure your purchases during shipping, we use, if necessary, newspaper or materials from previous shipments to minimize the impact of our work.

We rely on BRT or SDA couriers for national deliveryes,  depending on the shipping place.

Shipping times for Italy are 1 - 2 working days*, orders leave by 12:00 PM, the deadline to try to get delivery within 1 day.
* For Nae and Noah products, shipping times may be longer.

SHIPPING IS FREE on purchases over €89, while it is €4.99 on purchases equal to or less than €89.

For international shipments, we rely on DPD courier.

Shipping time for Europe is 3-4 working days
For Nae and Noah brands shipping times may be longer.

International shipping cost is €14.90
For Europe not EU €15.90 up to €19.90 depending on the county.

SIZE EXCHANGE

If you have purchased a product and decide to exchange it, you can use our exchange procedure with home collection only for Italy.

CONDITIONS FOR EXCHANGE
To accept the exchange, footwear must have been tried on in a clean environment; the returned product must be new and in the same condition as when it was sent, including the original box. Please carefully package the product and do not apply stickers directly into the shoe's original packaging, as we won't be able to accept your  exchange or provide a full refund otherwise.

EXCHANGE TIMELINES AND COST
You can request an exchange within 15 days from the date of order delivery.*
For international shipments, return shipping costs are at the responsibility of the buyer, for product or size exchange we will be happy to cover the cost of the new shipment.
The address to send the product to be returned is:
Vegan Shoes Italy
Via del Cristo 11
35013 Cittadella (PD)
Italy
*The article exchange period is extended until January 10 for the Christmas season.

HOW TO REQUEST AN EXCHANGE
If you need a replacement or a size exchange, request it through the order page, which you can find in your account's order history.

EXPERIENCING DIFFICULTIES REQUESTING AN EXCHANGE?
For assistance during the return process, contact our CUSTOMER SERVICE. Michelle will be available to assist you in resolving any doubts and provide personalized information based on your needs.

 

FINAL RETURN

 

If you have purchased a product and decide to return it, you can use our home pickup return procedure.

CONDITIONS FOR RETURN
To accept the return, footwear must have been tried on in a clean environment; the returned product must be new and in the same condition as when it was sent, including the original box.
Please carefully package the product and do not apply stickers directly into the shoe's original packaging, as we won't be able to accept your return or provide a refund.

RETURN TIMELINES AND COSTS
You can request a return within 15 days from the date of order delivery.*
For international shipments, return shipping is paid by the buyer.
The address to send the product to be returned is:
Vegan Shoes Italy
Via del Cristo 11
35013 Cittadella (PD)
Italy
*The article exchange period is extended until January 10 for the Christmas season.

HOW TO REQUEST A RETURN
If you need a replacement or a size exchange, request it through the order page, which you can find in your account's order history.

EXPERIENCING DIFFICULTIES REQUESTING A RETURN?
For assistance during the return process, contact our CUSTOMER SERVICE. Michelle will be available to assist you in resolving any doubts and provide personalized information based on your needs.

PAYMENT METHODS

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Credit card, Paypal, Bank Transfer, Cash on Delivery, Satispay

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